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Articles about Customer Relations
Legal advice in dealing with customers.

Customers and Clients: Treat Them Well

Your clients are your life source, but disputes may and do arise that leave you open to liability.  Risk management in this area is highly dependent on the area of business.  If you are in the service industry, negligence or acts below the standard of care are the most common source of litigation from your clientèle.  If you sell a type of product or good, breaches of contracts, warranties, or product liability are your weak points. Read More

How to Collect on Invoices Unpaid by your Customers or Clients

First, it is important to recognize that their is an expected rate of non-paying clients in any business.  The importance is to keep the number of clients who do not pay your invoices to a minimum.  A knee jerk reaction may be for you to contact an attorney to get your money in the door, but suing your clients is not exactly good PR nor the first thing that should be done to collect your money.  Remember, you will likely lose t

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