A very frustrating and stressful experience is when one unhappy former customer, employee, or colleague decides to take his or her grief public and posts lies about you and your company.  Suddenly, when you search your name or your company’s name, the blogger’s site comes up first instead of yours.  What can you do? It is free speech. Well, maybe.

If someone has written lies about you on the Internet, you may have rec

A bad review on a site, whether Amazon, e-bay, or other review site, can have a significant impact on sales.  Many business client’s first reaction is to file a lawsuit for defamation (because that is usually the only way to get the site to remove the review).  Besides the bad press for suing a customer for a review, defamation lawsuits are hard to win since they may easily be construed as opinion and not fact.

The surprisi